It's been two weeks since we installed our new self-checkout system and it's finally working, more or less as we had hoped! We certainly had a few ups and downs over the last few weeks and we are grateful to everyone who has rolled with us during the transition. We are slowly customizing the screens so they look more like our beautiful farm, and we hope to continue to make small improvements so there are fewer and fewer issues during the checkout process.
We also wanted to continue to point out nuances to this new system in case you have had issues or questions along the way. Some of these are a repeat of the last newsletter...
PLEASE NOTE:
The barcode scanner is integrated into the body of the device so instead of a hand scanner wand flopping about, each item will need to be waved under the center body of the system. You will see a RED GLOW emanating from the scanner. Wave the barcodes about 6 inches from the scanner to scan your items.
A receipt printer is integrated into the body of the device for anyone who wants a printed receipt. If the brown light is blinking on the printer it may mean the paper is low or out. We receive alarms from the system when this occurs so we will correct the issue shortly but feel free to alert Tyler or other staff if you see someone around!
E-mail receipts are only available if you have an account established.
The fingerprint reader can be used to establish an account. Just place your finger on the reader to start the process of establishing an account. Some folks have had issues with it working but mostly the issues are with folks who have DRY fingers! If you moisten your finger (I won't tell you how!), it can help the reader quite a bit.
Member cards will be available soon for folks who want to use them as another way to access your account.
SNAP/EBT benefits are currently only accepted on Terminal 3 which is the terminal near the glass coolers in the barn.
Credit cards/Apple pay etc will still be accepted on the new pin pad, which is attached to the screen. Your credit card is inserted into the bottom where we have a little hand indicating how to insert the card. It's a bit hidden down there!
Bread and a few other non-barcoded items can be selected and added to your cart using the button "produce/nonbarcoded items". Very similar to the current system.
Any LOOSE items for sale that are NOT bagged MUST be pre-weighed on the scale so you can get a barcode to scale upon checkout.
